VoertuigLoket is not a representative of the RDW, but an online intermediary for vehicle suspension.

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Complaints procedure

We recommend that you first report complaints to us via our contact form. If the complaint cannot be resolved by mutual agreement, a dispute arises that may be subject to the dispute resolution procedure. A dispute can then be submitted to a disputes committee. There are costs associated with this disputes committee that must be paid by the consumer to the relevant committee.


Since February 15, 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Frequently asked questions

You can easily and quickly suspend your vehicle through our form. Fill in all the required details and we will process your request with the RDW within 1 business day. You will receive a definitive confirmation from us by email once your vehicle has been suspended.

Suspending a vehicle means that you temporarily do not use the vehicle on public roads. This has consequences for, among other things, insurance, taxes, and MOT obligations.

You can suspend your vehicle for a period of 1, 2 or 3 years. The suspension ends automatically after the chosen term. Do you want to end the suspension earlier? That is possible at any time, but you will not receive a refund for the remaining period. For example, if you want to suspend your vehicle for 5 months, you choose a suspension period of 1 year and pay the associated costs. After 5 months, you can stop the suspension yourself through our website. A refund for the unused months is unfortunately not possible.

The rates for requesting, extending and/or stopping your suspension are displayed in step 2 after you have entered the license plate of the relevant vehicle and the period. The rate depends on the age of your vehicle, as well as the type of vehicle and the duration of the suspension. So enter your license plate, request type and suspension period and click next, where the rate will then be displayed. All our rates are inclusive of VAT and €45 administration costs.

During the suspension, an MOT inspection is not required. However, before the vehicle is put back into use, it must meet the MOT requirements.

Yes, you can sell your vehicle during a suspension. The new owner must cancel or renew the suspension.

Are you extending the suspension from 6 weeks before the end date of the suspension? Then you keep the suspension date plus the extension you chose (1, 2 or 3 years). Are you extending the suspension earlier than 6 weeks before the end date? Then you will receive a new suspension date that starts on the day you arrange the extension, plus the suspension period you chose (1, 2 or 3 years).

Yes, if your vehicle is suspended, you can cancel its insurance. During the suspension period, you do not need to insure the vehicle, pay motor vehicle tax, and the MOT inspection is also not mandatory. It is important to contact your insurer immediately after starting the suspension to cancel the insurance. Do not forget that you are not allowed on public roads with a suspended vehicle. When the suspension period expires or when you end the suspension, you must insure the vehicle again and comply with the other obligations.

We are an online intermediary for requesting, extending and cancelling suspensions with the RDW but are not part of the RDW. Through our form, you can easily arrange your suspensions without DigiD.